Prices

All prices shown on this web site are in GBP. A currency convert in EUR and USD is provided on the top page. Prices are subject to change (excluding pending orders) without prior notice due to exchange rates and market conditions.

Taxes

VAT at (20%) is included in all UK and European Union sales. Please note that customers outside these territories may be liable for
local import duties and taxes within your own country.

Payment

We will not charge your credit or debit card until your order is ready to be dispatched, only a "pre-authorisation" for the value of the order will be requested for security purposes as this confirms that the card details are correct and that funds are available.
The Diamond Jewellers is part of Jewelestra Ltd payments can be made with all major Debit/Credit Cards.

Post, packaging and Insurance

Post, Packaging and Insurance are free within the United Kingdom and European Union, £9.50 is charged for all other International destinations. Delivery will be sent by Royal Mail registered.

Delivery

Please allow up to 21 days for delivery as items are made new and not from stock, and 10 days for certified diamonds.

Returns

We regret that earrings cannot be returned, unless damaged, due to our hygiene policy. When returning goods please ensure that you have adequate insurance cover, as we cannot be held liable for items lost in transit. Returned goods must be in new and undamaged condition with all documents returned for a full refund. Please send any returns to the following address: Jewelestra Ltd, 1st Floor, Holborn Gate, 330 High Holborn, London, WC1V 7QT, United Kingdom.

Claims

We must be informed by e-mail of any damage to your order within 48 hours of delivery.

Privacy policy

We do not disclose customer details to any third parties.

Limited liability

Jewelestra Ltd is limited to any liability to any consequential damages relating to any of the products. In no event shall Jewelestra Ltd total liability to the customer for any damages, losses and causes of actions exceed the amount paid by the customer.

Governing Law and Jurisdiction

All transactions carried out on this web site shall be deemed to have been carried out in the UK. Any disputes shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the courts of England.

Miscellaneous Provisions

The headings and section titles in these terms and conditions are for convenience only and have no legal or contractual effect.
We shall not be deemed to be in breach or liable for any delay in performance, if and to the extent that the delay or failure is due to circumstances beyond our reasonable control.

Terms and Conditions of Sale

(a) Risk shall pass to the Buyer on delivery.
(b) All goods sold are the responsibility of the buyer; we do not accept any re-sizing of rings 30 days after the sale date, after that period a nominal cost of re-sizing rings and postage is payable by the Buyer.
(c) The title of all the goods ordered remains the property of Jewelestra Ltd until the invoice corresponding to this sale is paid in full.
(d) Submission of your order confirms your acceptance of our Terms and Conditions.
(e) All sales are made subject to the laws of the courts of England.
(f) These terms and conditions do not affect your statutory rights.